2 Days
Many factors affect our behaviour such as how we process information, how we make decisions, communicate, assert ourselves and react to both stress and fatigue. Human Factors is a field devoted to optimising performance and reducing human error and CRM training has been conceived to enhance flight safety through enhanced crew performance and a better understanding of the Human Factor.

Course content

  • Aims and objectives
  • What is CRM?
  • Communications – requirements & techniques
  • Complete communications process
  • Inquiry techniques – assertion, synergism, behaviour
  • Verbal behaviour
  • Questioning – conflict management, stress
  • Stress management
  • Fatigue and disaster
  • Situational awareness – case study
  • Human error and limitations – the error chain
  • Team work – members & leaders (workshop)
  • Teamwork and synergy – case study
  • Summary of teamwork – inquiry, conflict, critique
  • Summary of CRM – error awareness, human limitations
  • Human Factors future

Training method

Instructor - led workshops

CRM
Aer Arann
Irish Aviation Authority
Portugal
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